ajoselotPrivacy Policy

This page describes what we collect when you use ajoselot and how we keep that data protected. We take your privacy seriously — your identity documents, payment information, account activity, and communication records are stored securely and are not sold, rented, or shared with third parties except where necessary to operate our service or where law requires.

We operate transparently about data processing. Our servers may sit outside your jurisdiction, but we commit to standard encryption, access controls, and retention practices. We do not track you across unrelated websites, nor do we sell your data to advertisers or data brokers. ajoselot collects only what we need to verify your identity, process your deposits and withdrawals, settle your bets, and provide customer support.

Our privacy commitments are outlined below. If you have questions about how we handle your data, our support team can provide additional detail.

What Data We Collect on ajoselot

We collect data in the following categories:

Identity & Account Information

When you register with ajoselot, we collect your full name, date of birth, email address, and phone number. To withdraw funds, we also require a copy of your national ID, passport, or residence card, plus proof of address (utility bill or bank statement from the past three months).

This information is used to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) regulations. We do not ask for this data out of choice alone — supporting jurisdictions require identity verification as a condition of operating a legitimate online gaming platform.

Payment Information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, transaction amount, date, and outcome (success or failure). We do not store your full card numbers, e-wallet passwords, or bank login credentials. Those are handled by your payment provider, not by ajoselot.

We retain payment records indefinitely for your account history and for compliance with financial regulations.

Account Activity

We track every action on your ajoselot account: bets placed, games played, deposits, withdrawals, support requests, and login history. This data helps us detect fraud, answer disputes, and provide you with an auditable account record.

Account activity logs are retained for at least two years, then archived or deleted unless law requires longer retention.

Technical & Device Data

We collect your IP address, browser type, operating system, and approximate location (based on IP). We use this to prevent unauthorised access, identify suspicious activity, and optimise our platform for different devices.

We do not use this data to profile you or build a persistent advertising profile. We collect it solely to operate ajoselot securely.

Communication Records

If you contact ajoselot support via email, live chat, or phone, we retain copies of your messages and our responses. This helps us resolve disputes, train staff, and provide consistent service. You can request deletion of communication records after a reasonable period, subject to legal retention requirements.

How We Use Your Data on ajoselot

We use collected data for these purposes:

• Identity verification: To confirm you are who you say you are and prevent underage access or fraud.
• Payment processing: To process your deposits and withdrawals via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and to reconcile transactions.
• Account security: To detect and prevent fraud, unauthorised access, and abuse of our service.
• Legal compliance: To comply with anti-money-laundering, counter-terrorism financing, and gambling regulations in supported jurisdictions.
• Customer support: To resolve disputes, answer questions, and investigate complaints.
• Service improvement: To understand how ajoselot is used and identify technical problems or usability gaps.

We do not use your data for marketing, profiling, or advertising purposes. We do not sell your data to third parties.

Third-Party Processors We Work With

ajoselot relies on external service providers for certain functions. These processors have signed data-processing agreements with us and must comply with our privacy standards.

Payment Processors

e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and Indonesian banks (local payment, online payment, e-wallet, mobile banking) handle payment transactions. They may collect and retain payment data according to their own privacy policies, which you should review independently.

Hosting & Infrastructure

ajoselot's servers may be hosted in data centres outside Indonesia. This means your data may be stored and processed outside your jurisdiction. However, we apply encryption and access controls to protect data regardless of server location.

Compliance & Verification Partners

We may use third-party identity verification services to authenticate your documents and confirm your address. These services operate under strict confidentiality agreements and do not use your data for other purposes.

Cookies & Tracking on ajoselot

ajoselot uses cookies to maintain your login session and remember your preferences (language, theme, etc.). These are functional cookies necessary to operate the platform — we do not use tracking cookies to follow you across other websites or build advertising profiles.

You can disable cookies in your browser settings, but some ajoselot features may not work without them. We do not use third-party analytics tools (Google Analytics, Facebook Pixel) that would track your behaviour across the web.

How Long We Keep Your Data

We retain data for different periods depending on its type:

• Identity documents & verification: For the life of your account, plus two years after closure (for compliance audit).
• Payment history: Indefinitely (required by financial regulations).
• Account activity & bet records: Indefinitely (required to settle disputes and provide account history).
• Support communication: For two years, then deleted unless retention is legally required.
• IP logs & device data: For 12 months, then deleted.

If you close your ajoselot account, we anonymise or delete personal data that is no longer needed, except where law requires retention for compliance or dispute resolution.

Your Rights Regarding Your Data on ajoselot

Depending on your jurisdiction, you may have the right to:

• Access your personal data held by ajoselot.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for certain data processing (though some processing is necessary to provide the service).
• Object to certain uses of your data.

To exercise these rights, contact ajoselot support with a clear request. We will respond within 30 days. Some requests may be denied if retention is legally required or if honouring the request would harm other users.

Data Security on ajoselot

We protect your data using industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest), restricted access controls, and regular security audits. However, no system is perfectly secure — if a breach occurs, we will notify affected users promptly and provide information about what data was exposed.

You are responsible for keeping your ajoselot password confidential and not sharing it with others. If you suspect unauthorised access to your account, change your password immediately and contact support.

Our Jurisdiction & Changes to This Policy

ajoselot operates only where local law permits. This privacy policy applies to users in supported jurisdictions. We may update this policy as our service evolves or as law changes. Material changes will be communicated via email or posted prominently on ajoselot. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about how ajoselot handles your data, or if you wish to exercise your privacy rights, contact our support team via email or live chat. We are available in English and will respond within two business days.

ajoselot is committed to transparent, honest data handling. We collect only what we need, store it securely, and do not sell or misuse it. Your privacy is not negotiable — it is fundamental to how we operate.